Functional Docs
- Smart Panel (Agent Workspace)
- IVR Setup & Logs
- Offline Routing Scenarios
- Business Hours & Out-of-Hours Routing
- Routing Methods in DialForce
- Accessing Related Records During Calls
- Sending SMS/MMS During a Call
- Taking Notes & Call Dispositions
- In-Call Controls (Mute, Hold, Transfer, Conference)
- Creating a Batch Call List